european sizing can be tricky!
- We want you to be confident you’re getting the correct fit, so if you think you need a different size, we’re here to help!
- For questions, please e-mail us at email@example.com.
- We answer e-mails as quickly as we can, and will respond within 24 hours during week days, or on the first business day following a weekend or holiday.
- Our business hours are Monday - Friday, 9AM-5PM EST.
- Sizing information can be found on our sizing page.
returns & exchanges
- Q1905 Sneakers are returnable within 21 days of delivery, unworn, in like-new condition (don't worry, we make exceptions on time during the holiday season).
- For faster exchanging, simply place a new order for the right size, style, or color. We’ll issue a full refund, product + shipping (if applicable), upon receipt of the original order & product inspection.
- All items returned must be in like-new condition and include the original tags and unaltered Q1905 box. Please keep this in mind when testing the fit of your new Q1905 Sneakers: try them on indoors on a clean, carpeted surface (remember, most soles are white).
- If a returned product shows excessive signs of wear, it will be sent back to the original shipping address without an exchange pair, and you will receive a confirmation e-mail.
- Returns with light wear will be accepted at our discretion, with a 20% damaged goods fee charge taken out of the total refund amount or applied to the exchanged item.
- Items shipped in taped or labeled (read: damaged) Q1905 shoe boxes are subject to a 20% damaged goods fee charge.
- Examples of signs of wear could include: scuffing on the sole, excessive leather creasing on upper of the Q1905 sneaker, visibly dirty soles or returns without the Original Q1905 shoe box. Any questions about the condition of your return or exchange? Please email firstname.lastname@example.org
We offer free shipping on exchanges (U.S. orders only). To request a label, please fill out the return | exchange form.
Please have ready:
- Your order number (Q1905USA-...). If you don't have your order number, please use email associated with your order.
- Item to be returned (Product name, color, size)
- New item to be received (Product name, color, size)
To return for a refund, please fill out the return | exchange form to request a label. We’ll issue a refund for the product minus any original shipping charge (if applicable).
We accept returns or exchanges on U.S. orders made on q1905usa.com only. If you made a purchase from an independent retailer or another online retailer, please return the product to the store where the purchase was made, under the guidelines of their return policy.
Any additional questions not related to a return or exchange, please contact us directly.